Shipping policy

Delivery Time

Our standard delivery time is 1-2 weeks.
The total delivery time includes Order Processing Time and Delivery Time.
Orders are shipped through our courier partners. Delivery times may vary based on your location, and this will be communicated to you at the time of the order.

Shipping Costs

Order Tracking

Once your package is scanned by our shipping provider, you will automatically receive an email with the tracking number. You can use this tracking information to get an estimate of when you will receive your item(s).

Customs Taxes

Customs taxes are the responsibility of the customer and should be checked according to the country’s regulations. The customer must be aware of and comply with these regulations.

Contact Us

Order Cancellation

Product Unavailability: Occasionally, we have to cancel orders if the product is unavailable. We try to provide as many options as possible on our website, but there may be instances where an item is out of stock.
Customer Cancellation: You can request to cancel part or all of your order by contacting us at --. Please include your order number and cancellation request.

Refunds for Canceled Orders

If your order is canceled before it is processed or shipped, you will receive a full refund to the original payment method.
If the order has already been shipped, it will be subject to our return policy.

Changing Your Order

Changes to an order can be requested within 24 hours of placing the order. After this period, modifications may not be possible.

Refund Process

Refunds are processed within 7-10 working days from confirmation. Refunds will be issued to the original payment method. For COD orders, customers must email their bank details to -----.

Contact Us

For any questions regarding cancellations, please contact us at- help.heavenleaf@gmail.com

Note: Policies may change. Updates will be posted on our website.

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