Refund policy

Our Return and Refund Policy forms part of and must be read in conjunction with our website Terms and Conditions. We reserve the right to change this policy at any time.

Returns

  • Eligibility: Products labeled as "7 days returnable" on the product detail page are eligible for return or replacement.

  • Return Window: Customers may return products within 7 days after delivery.

  • Return Process: We will arrange a reverse pickup or ask the customer to return the product to our factory. A full address will be provided via email.

  • Condition: Items must be returned in their original packaging and condition, with proof of purchase and order number.

Non-Returnable Items

  • Items labeled as "non-returnable" on the product detail page are not eligible for returns.

Damaged or Incorrect Products

  • Notification: For damaged or incorrect items, customers must send photos or a video within 48 hours of delivery.

  • Resolution: We will either replace the item or issue a refund after inspecting the item. Shipping costs for damaged products will be covered by us.

  • Proof Requirement: The customer may need to provide photo or video evidence.

Refunds

  • Processing Time: Refunds are processed within 7-10 working days from confirmation.

  • Payment Method: Refunds will be issued to the original payment method. For COD orders, customers must provide their bank details.

  • Incorrect Transfers: Customers are responsible for providing accurate information. We are not liable for incorrect fund transfers due to customer error.

Contact

For approval before returning any item, or for any issues, please contact us-help.heavenleaf@gmail.com